Refund Policy

Please read our refund policy carefully to understand your rights and responsibilities when making purchases or selling items on our platform.

Refund Eligibility:

24-Hour Refund Window:

• • Refunds are only allowed within 24 hours from the time of purchase.
  • Buyers must notify Sell It All within this 24-hour period to request a refund for their purchase.
  • Refunds requested after the 24-hour window will not be processed.

Conditions for Refunds:

• • To be eligible for a refund, the item must be in the same condition as when it was purchased.
  • The item must not have been used, altered, damaged, or modified in any way after purchase.
  • Buyers must provide valid proof of purchase, such as a receipt or order confirmation, when requesting a refund.

Refund Process:

• • Buyers must contact Sell It All customer support within the 24-hour refund window to initiate the refund process.
  • Sell It All will review the request and determine eligibility based on the stated conditions.
  • If the refund request is approved, the buyer will receive a full refund of the purchase price minus any applicable fees.
  • Refunds will be processed using the original payment method used for the purchase.

Non-Refundable Items:

• Certain items may not be eligible for refunds due to their nature or condition. These include:
  • Items that have been customized, personalized, or made-to-order.
  • Items that have been used, damaged, or altered after purchase.
  • Digital goods or downloadable content.
  • Perishable items or consumables.

Seller Responsibilities:

• Sellers are responsible for accurately describing their items and providing clear images to buyers.
• Sellers should promptly address any issues or concerns raised by buyers regarding purchased items.

Buyer Responsibilities:

• Buyers must thoroughly review item descriptions, images, and seller policies before making a purchase.
• Buyers should inspect items upon receipt and notify Sell It All and the seller of any discrepancies or damages immediately.
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Sell It All reserves the right to refuse or deny any refund requests that do not meet the specified eligibility criteria outlined in this policy.

If you have any questions or concerns regarding our refund policy, please contact Sell It All customer support at support@sellitall.co.za.